THE VIAJIYU PROMISE
*FREE RETURNS & EXCHANGES
Like the prince in Cinderella, we want your bespoke shoes to be a perfect fit.
But like love, not all matches are happily ever after.
If you’re unhappy with the fit, you have a few options…
- REMAKE. Return them to us in an unworn condition and we’ll happily remake them free of charge in a different size.
- REPAIR. Take them to a local shoe repair in your city and we'll cover the costs of having them adjusted.
- REFUND. Return them to us in an unworn condition and we’ll refund you.
If you have any questions about the fit of your shoes, please contact us.
Because we are a small business, please include your receipt for return shipping and we will credit you. We’re working hard to get our self-service return process in place.
All VIAJIYU shoes are handmade in Italy at a family factory in Tuscany, the heartland of Italian luxury.
While our artisans strive for 99 percent perfection, the beauty of handmade items is in the unique imperfections. No two items are the same.