Privacy Policy

We respect the privacy rights of our online visitors and recognize the importance of protecting your personal information. We have adopted a corporate wide Privacy Policy that guides how we collect, store and use the information that you provide us with.

The following information is provided by VIAJIYU to enable our online visitors to be fully informed of our Privacy Policies. By visiting www.viajiyu.com, you are accepting and consenting to the practices described in this Privacy Policy and the Terms and Conditions.


Frequently Asked Questions

WHAT PERSONAL INFORMATION DO WE COLLECT FROM YOU AND HOW?

VIAJIYU collects personal information in several ways when you place an order or register for a service offered by VIAJIYU. By registering, you are consenting to the collection of your personal data. If an order is placed with us, we need to hold personal information, including your name, email address, phone numbers, home address, shipping and credit/debitcard billing address(es), so that we can process and fulfill your order. Saved card details will never be shared with third parties and will only be used to process your order, using our Payment Service Provider's systems.

We may also obtain information as a result of authentication or identity checks. Sometimes we may ask for your telephone number. This number may be given to our courier for delivery services. These details allow us to process your order and to let you know the status of your order.

In addition, our Live Chat provider stores all chat conversations for 13 months. These transcripts are only accessed by VIAJIYU for training purposes so we can enhance the service we provide. To receive a copy of your chat conversation, email wecare@viajiyu.com or call us at +61 2 8607 8420 (AUSTRALIA), +1 (888) 428-6020 (USA).


WHAT ABOUT COOKIES?

Our site uses cookies (very small files that are sent by us to your computer or other access device), which we can access when you visit our site in future.
There are four types of cookies:

Website functionality cookies
These cookies enable you to browse the website and use our features such as shopping baskets and wish lists.
Website analytics cookies
We use these cookies to measure and analyze how our customers use the website. This allows us to continuously improve our website and your shopping experience.
Customer preference cookies

When browsing or shopping online, the website will remember preferences you make (for example, your user name, language or location). This makes your browsing experience simpler, easier and more personal to you.
Targeting cookies or advertising cookies

These cookies are used to deliver ads relevant to you. In addition, they limit the number of times you see an advertisement as well as help us measure the effectiveness of our advertising campaigns.

By using our website, you agree that we can place these types of cookies on your device and access them when you visit the site in the future.
If you want to delete any cookies that are already on your computer, please refer to the help and support area on your internet browser for instructions on how to locate the file or directory that stores cookies.

Information on deleting or controlling cookies is available at www.AboutCookies.org. Please note that by deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our site.

HOW THIS INFORMATION MAY BE USED, INCLUDING ANYONE IT MIGHT BE SHARED WITH?

VIAJIYU may use your personal information to process orders and payments and to provide you with a personalized shopping experience. We will also use your details to fulfill and deliver your orders and manage your account. Personal information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. Your personal information may also be shared with other trading divisions within VIAJIYU Pty. Ltd. Where there is a legal obligation to do so, we may disclose your information to any relevant regulatory body.

We may also use your personal information to send you marketing updates, but only ever in accordance with your preferences (as detailed in the next section). We do not sell your details to third party marketing companies.

We do collate information about site traffic, sales, wish list and other commercial information, which we may pass on to third parties, but this information does not include any information that can identify you personally.

Finally, we may use your personal information for our internal marketing and demographic studies along with non-personal data to monitor customer patterns so we can consistently improve our site design to better meet our visitors' needs.

From time to time, VIAJIYU may employ third party business partners to collect personal information or to undertake marketing activities on VIAJIYU's behalf. In such cases, these third parties will be subject to confidentiality agreements and instructed by VIAJIYU to comply fully with the VIAJIYU Privacy Policy.

MARKETING OPT-IN AND OPT-OUT PROVISION

When you register, you will be given the option to opt-out of subscribing to our regular update service, which will send you:

  1. Email alerts for new products, features, enhancements, special offers, upgrade opportunities, contests, events of interest and one-off marketing promotions. Such alerts may include marketing information about VIAJIYU, our subsidiaries or selected business partners.
  2. Direct mail alerts for new products, features, enhancements, special offers, upgrade opportunities, contests, events of interest and one-off marketing promotions. Such alerts may include marketing information about VIAJIYU, our subsidiaries or selected business partners.

We do not sell or otherwise pass your details to third parties for marketing purposes. Marketing communications you subscribe to will only be sent by VIAJIYU Pty. Ltd.

At all times, we will offer you the opportunity to unsubscribe to any service or update to which you have subscribed if you change your mind. Any email we send you will contain an easy automated unsubscribe link so that you can opt out of that particular mailshot. Simply follow the indications in the email. Alternatively, you can change your email preferences or opt out of all emails by logging into My Account. To opt out of direct mail service or updates, please contact a VIAJIYU customer care representative on +61 2 8607 8420 (AUSTRALIA), +1 (888) 428-6020 (USA) or by email at wecare@viajiyu.com.

HOW YOU CAN ACCESS AND, IF NECESSARY, CHANGE THE PERSONAL INFORMATION VIAJIYU MAINTAINS?

If for any reason you are concerned that the personal information held by VIAJIYU is not correct, please visit the website. After logging into the site using the "Sign In" menu on the home page, your personal information will be made available for review and change in the "My Account" section. Only you or, upon your request, the Customer Care department may access your personal data from the website using your password and User ID. Information may be changed online within Account Details, Address Book and My Email Preferences. You can change or delete saved credit/debit card details each time you make a purchase. You will also be able to delete saved credit/debit card details by adding or editing a shipping/billing address. If you change your billing or shipping address while your order is still being processed, the order will be re-processed through security validation checks. If you prefer, you may contact us by email at wecare@viajiyu.com and we will amend your personal details.

SAFEGUARDING YOUR PERSONALLY IDENTIFIABLE INFORMATION

We will take reasonable steps to maintain appropriate safeguards to ensure the security, integrity and privacy of the information you have provided us with. When you place an order or access your account information, we use a Secure Socket Layer (SSL) encryption which encrypts your information before it is sent to us to protect it from unauthorized use. In addition, we will take reasonable steps to ensure that third party business partners to whom we transfer any data will provide sufficient protection of that personal information.

WHERE AND HOW TO ASK QUESTIONS OR FILE COMPLAINTS?

If you require further information about our Privacy Policy, please go to the help section of the website where frequently asked questions (FAQs) are answered. If you require more information, please go to the Contact Us section of the website and send an email to the relevant VIAJIYU department. If you wish to talk to a VIAJIYU customer care representative, please call +61 2 8607 8420 (AUSTRALIA), +1 (888) 428-6020 (USA) or email us at wecare@viajiyu.com.

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