Frequently Asked Questions

How long will it take for my shoes to arrive?

6-8 weeks from factory to feet.

The Italian shoemakers need 5-6 weeks to hand make your shoes. Our shipping partner needs 4-7 business days to deliver to you, especially if you live outside the European Union. If you live in a rural area, please remember it can take the courier a bit longer to find you. If your order is urgent, just contact us and we'll do our best to deliver your shoes within four weeks.


Do you have a step-by-step guide to designing a pair of VIAJIYU flats?


See what the VIAJIYU experience is: English | Italian | Spanish | German | Korean | Japanese | Russian | Chinese | French


I am looking for a colour not on your website.  Can you help?

No problem.
If you are looking for a specific colour or fabric, email us: We'll do our best to source the fabric at an Italian tannery, textile factory or local artisan.

Do you have a line sheet or look book you can share?

Sort of.
At VIAJIYU, we want to give women the most exquisite tools, materials and inspiration to design their perfect, one-of-a-kind flats. The photos on our website are not the season's "designs" or "collections." They are just examples of all the extraordinary combinations women can co-create with our support, created by real women and trailblazers.

I am looking for a pattern not on your website.  Can you help?

If you have a pattern in mind, VIAJIYU can work with you to create a custom fabric. Just email us an image, and we'll do our best to create it using the finest leathers from Italian tanneries. Our shoemakers are clever and can create almost anything your heart desires.

Where can I buy VIAJIYU shoes?


To shop online, visit our official English online boutique. We offer 100 percent free shipping anywhere in the world.


To shop in store, visit our Florence boutique: 45R Borgo SS Apostoli @ VIA Tornabuoni and Piazza Santa Trinita, Florence, Italy 50123. If you prefer a private appointment or viewing, please go to We are also happy to come to your Florence hotel.


We will be on tour in USA from 5 Nov 2016 - 5 March 2017.  Check out Facebook for our complete tour schedule.



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