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Frequently Asked Questions

How long will it take for my shoes to arrive?

4-8 weeks from factory to feet.

The Italian shoemakers need 4-7 weeks to hand make your shoes. Our shipping partner needs 4-7 business days to deliver to you, especially if you live outside the European Union. If you live in a rural area, please remember it can take the courier a bit longer to find you. If your order is urgent, just contact us and we'll do our best to deliver your shoes within four weeks.


Do you have a step-by-step guide to designing a pair of VIAJIYU flats?


Find out more about the VIAJIYU experience in your local language: English | Italian | Spanish | German | Korean | Japanese | Russian | Chinese | French


I am looking for a colour not on your website.  Can you help?

No problem.
If you are looking for a specific colour or fabric, email us: We'll do our best to source the fabric at an Italian tannery or textile mill.

I am looking for a pattern not on your website.  Can you help?

If you have a pattern in mind, VIAJIYU can work with you to create a custom fabric. Just email us an image, and we'll do our best to create it using the finest leathers from Italian tanneries. Our shoemakers are clever and can create almost anything your heart desires.

Where can I buy VIAJIYU shoes?


To shop online, visit our official English online boutique. We ship free worldwide.


To shop in store, visit our Florence boutique: 45R Borgo SS Apostoli @ VIA Tornabuoni and Piazza Santa Trinita, Florence, Italy 50123. If you prefer a private appointment, email us: We are also happy to come to your Florence hotel or Tuscan villa.


We will be on tour in USA from 1 July 2019 - 24 August 2019 and again in December 2019.  Follow our tour schedule here.

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